top of page

WE MAKE
BIG IDEAS HAPPEN

Join Us for the Ride

HC Wireless ISP is a leading Internet provider with offices located in Johnson City, TX. At HC Wireless we believe in building leaders within all levels of our company. HC Wireless is growing at a rapid pace.

 

We are looking for employees that exemplify our core values. If you love doing all you can for the customer, want to grow by collaborating with your co-workers, don’t stop until you have found that perfect solution, love learning and are just an all-around great person, we want you on our team!

Network Operations Engineer

This role is onsite, located in Johnson City, TX

​

The Network Operations Engineer is responsible for implementing network changes to meet the growing demands of our customer base, while minimizing any impact on the customer experience.

 

The role involves troubleshooting complex issues and requires proficiency in the following areas:

  • Layer 2 networking (switching)

  • Layer 3 networking (Routing, OSPF, BGP, MPLS, etc.)

  • Network Services (DNS, SNMP, TFTP, FIREWALL, etc.)

  • Knowledge of Mikrotik RouterOS/Cisco

  • Virtualization Platforms (VMware)

  • Understanding of 802.11 Wireless Standards

  • Fixed Wireless Best Practices

  • Fiber Optic Networking (XGS-PON)

 

Job Duties:

​

The duties listed below are not exhaustive and may include additional tasks as required by the company.

  • Implement, maintain, and troubleshoot routing technologies, subscriber layer transport operations, and end-to-end transport connectivity within HC Wireless’ broadband network.

  • Have a comprehensive understanding of network services and networks, OSI 7-layer Model including TCP/IP, DataLink, and Physical Layer, and routing protocols such as OSPF, EIGRP, BGP, and MPLS.

  • Execute the provisioning and maintenance of IPv4 and IPv6 based devices, networks, and Internet services provided to client companies and their customers.

  • Monitor and maintain devices and systems used in the deployment of IP, Ethernet, XGS-PON, FTTH, and Broadband Access.

  • Possess in-depth understanding and practical knowledge of networking systems such as firewalls, load balancers, CGNAT appliances, and operational management systems.

  • Analyze and evaluate networks, identify issues, and provide solutions to ensure efficient network operations.

  • Implement and troubleshoot related network and security infrastructure.

  • Engage with other carriers and service providers.

  • Exhibit time management skills.

  • Manage multiple projects simultaneously from initial approval through implementation.

  • Communicate technical information effectively to both technical team members and coworkers without technical knowledge.

  • Respond to Tier III Escalation Requests for advanced troubleshooting to resolve customer impacting issues. Participate in after-hours on-call rotation for the Technical Engineering team.

​

Additional Responsibilities:

​

  • Collaborate with the Senior Fiber Engineer for network Fiber Deployment and Design.

  • Manage future network configurations, including design and implementation.

  • Troubleshoot escalated and assigned network issues.

  • Manage work schedules and communicate resource constraints.

  • Seek opportunities to automate and improve work processes.

  • Manage proactive changes to the network.

License/Certification:

  • CCNA Certification (Preferred)

  • Network + Certification (Preferred)

Didn't find the position you're looking for? 
Send us your CV/Resume

bottom of page